ALTEC Moves Customer Support to a Billable Online System
Posted 7/22/11
Starting August 1st, ALTEC will exclusively manage service and parts issues through its Customer Support Ticket System. By submitting online tickets, customers can keep a written record of issues and are kept in the loop as their case progresses. Although customers will now be billed for most technical and part support, “charging customers for only the support needed will allow us to fairly distribute the cost of our services and significantly reduce prices of our products across the line; resulting in cost savings we will pass on to our customers” said Arnaud Henrard, President of ALTEC.
CS Tickets can be found under the “Service” and “Parts” tabs of this website.
Starting August 1st, ALTEC will exclusively manage service and parts issues through its Customer Support Ticket System. By submitting online tickets, customers can keep a written record of issues and are kept in the loop as their case progresses. Although customers will now be billed for most technical and part support, “charging customers for only the support needed will allow us to fairly distribute the cost of our services and significantly reduce prices of our products across the line; resulting in cost savings we will pass on to our customers” said Arnaud Henrard, President of ALTEC.
CS Tickets can be found under the “Service” and “Parts” tabs of this website.
